Concerns, compliments and complaints

We are committed to working with all of our customers to improve our services. To help us do this, we record all concerns, compliments and complaints.

Please tell us if:

  • You have a concern to raise
  • You are very happy with the service you have received
  • You are unhappy with the standard of service that you’ve received from us

All compliments will be communicated to the team/person concerned.

All complaints or concerns made about courses, services and facilities for which the College is responsible will be fully investigated. The information gained as a result of these investigations will be used in pursuit of corrective action and/or continual improvement.

If you would like to submit a concern, compliment or complaint, please contact us via email to [email protected]

It would be helpful if you can provide the following information in your submission:

  • Details on the concern, compliment or complaint
  • Individuals involved
  • Timing
  • Contact details

We will acknowledge your email within three working days.

Complaints and concerns

Your complaint or concern will be passed to the relevant senior manager to investigate. You will receive a response to your complaint within 10 working days of receipt. If your complaint or concern requires extensive investigation which cannot be completed within this period, you will be kept informed of progress.